on hold

A scam check for older South Africans

Pause before you pay.

Got an SMS, WhatsApp, email or phone call that feels off? Check it with On Hold before you act. You get a plain answer, Stop, Wait or Looks okay, and what to do next. If you agree, a family member hears about it when something looks like a scam.

  • Coming soon to Google Play
  • Coming soon to the App Store

How it works

From “this feels off” to a plain answer.

  1. Paste it, show it or say it

    Paste the message, share a screenshot, or tap Speak and describe it. Someone on the phone right now? Call mode shows the safety basics straight away.

  2. Take a breath

    A calm pause, at least three seconds, while On Hold checks. Scammers rush you. On Hold slows you down.

  3. Get a plain verdict

    Stop, Wait or Looks okay, with the reasons and exactly what to do now. On a call, it gives you the words to say before you hang up.

  4. Family hears, only if you said yes

    Link a son, daughter or friend and choose what they're told. On a Stop they get the warning, never your messages.

Stop

This looks like a fake bank call.

Say this, then hang up

“I don't do banking on the phone. I'll call my bank myself.”

Do this now

  1. Don't share a PIN or one-time code. Your bank will never ask for one.
  2. Hang up, then phone the number on the back of your card.
  3. Tell someone you trust what happened.

On Hold can make mistakes. If something still feels wrong, trust that feeling.

An example of what you'd see after checking a phone call.

What's inside

Five things, each done plainly.

Check

Check anything that feels off.

SMS, WhatsApp, email or a phone call. Ask follow-up questions about any verdict, report a real scam so it warns others, and find past checks in your history.

Family

Someone in your corner.

Invite family with a code or over WhatsApp. You choose what they're told and can stop sharing any time. They get an alert timeline and one-tap call.

Scam map

See what's going around near you.

Community reports, checked by a moderator, shown as a heat map by suburb. Filter by type of scam.

Learn

Know the tricks before they reach you.

Plain guides to common South African scams, checked against SABRIC, SASSA, SARS and RTIA advice, plus what people near you are reporting.

Simple mode and access

One big button, if that's all you want.

Simple mode turns Home into one giant Check button and a button to call family. Everywhere: large, highly legible type, 48-point touch targets, and verdicts that never rely on colour alone.

Privacy

What you check is never stored.

Scam messages often contain your own account details. On Hold reads the message or screenshot, gives you a verdict, and keeps only the verdict. Not the message. Not the picture.

  • Never kept

    Only the verdict is saved, so your history can show it.

  • Your family, your call

    They see a warning, never your messages, and only if you agreed.

  • Suburbs, not addresses

    The scam map never shows where anyone lives.

Coming soon to Google Play and the App Store.

Until then, the whole app runs right here in your browser.